Services
SERVICES
UNOTECH HELPDESK
SERVICE AND TROUBLESHOOTING
Monday – Thursday: 06:00 – 21:00 (GMT)
Friday: 06:00 – 17:00 (GMT)
Saturday: 07:00 – 11:00 (GMT)
+49 59 39 - 94 144 - 89
service@unotech.de
Resolving issues for our customers is the number one priority of our Service Desk. We are here to deliver.
UNOTECH Spare Parts
We ship spare and wear parts for unoTech balers using same and next day deliveries of stock parts. At Amber in the UK, we keep stock of high wear items (needles,
needle guides, twisters etc) and unoTech will dispatch all parts from Germany for next day delivery into the UK.
Whilst we always recommend customers keep essential spare parts at their site, our Service Desk will support you with good planning and in emergencies to get you the
spare parts you need.
UNOTECH UBIS Connect
Use the unoTech baler information system (UBIS) to manage your machine and production data. With UBIS, data on energy consumption, error messages and machine operators can be read, reported and archived.
The UNOTECH baler information system (UBIS) is controlled via a web browser. A UBIS IP Address is entered into the browser and the site will be opened like a normal
website.
Optionally, an access name will be created with the Customers IT Department.
Servicing & Breakdowns
Located in central England with easy access to the motorway network, our engineers are on call 24 hours a day and 52 weeks a year. We offer emergency assistance as
well as regular scheduled maintenance visits at your convenience.
Our response guarantee:
• Quick response times from our UK Service Desk
• Speedy and direct contact with qualified UK service technicians
• Fully-equipped UK service vehicles ready for action
• Prompt delivery of wear and spare parts
• Technical support at the respective location including dial-in from German service technicians if needed via remote assistance
Training, Maintenance, Safety & Advice
Our service technicians can deliver a comprehensive training regime for your machine operators and engineers on all unoTech channel baling presses. Training sessions are available by request at any time.
If required, our technicians can:
• Service your balers and compactors
• Perform regular safety checks in accordance with British Standards
• Assist you in the optimisation of your production processes
• Train your new colleagues or refresh existing colleagues in best practice around the unoTech baler.
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